Privacy policy

This draft describes how personal information may be handled when you browse the immunesip website, contact us or make an enquiry or order through WhatsApp. It also covers newsletter information where you choose to subscribe. It is intended for business and legal review before publication.

The final policy must reflect the business’s actual practices. This draft does not confirm a particular tracking setup, provider arrangement or compliance with any specific privacy law.

When you enquire or order, you may provide your name, contact details, delivery address, the teas and quantities you want, and other details relevant to your request. We should ask only for information needed to respond or fulfil the order. Information you include in a message also forms part of that conversation.

If you choose to subscribe to a newsletter, the information you provide for that purpose should be used to send the notes you requested and manage your subscription. Browsing or making an order should not automatically enrol you in a newsletter.

Information supplied for an enquiry or order is used to answer questions, discuss tea choices, confirm availability and order details, arrange fulfilment, and respond to delivery or product concerns. Relevant records may also be needed to meet applicable legal requirements.

Newsletter information is used only where you choose to subscribe. Any additional use should be explained before it takes place and reviewed for the permissions or other basis required under applicable law.

Sharing should be limited to what is needed to handle an enquiry, fulfil an order or meet an applicable legal requirement. For example, an approved delivery provider may need the recipient’s name, delivery address and contact details to deliver a parcel.

The business must confirm which hosting, payment, shipping and other service providers it uses, what information each receives, and the safeguards in those arrangements. This draft does not name or imply an existing provider relationship.

Enquiries and orders are handled through WhatsApp, a third-party service with its own terms and privacy practices. Information sent through WhatsApp is also handled by that service under its own policies. Review those policies before deciding what to share.

Do not send passwords, full card numbers, card security codes or one-time passwords (OTPs) in chat. Payment methods and the information handled by any payment service still need to be confirmed by the business; this draft does not establish a payment process.

The website’s use of cookies, analytics and similar technologies has not yet been confirmed. This draft should not be read as saying that a particular tracking technology is installed or that the site is free of cookies.

Before publication, check the hosting setup, embedded services and any analytics tools. The final policy should explain the technologies actually used, their purposes and the choices available, including any notice or consent process required under applicable law.

Personal information should be kept only for as long as it is needed for the purpose for which it was collected, including order support and any applicable record-keeping requirements. Information no longer needed should be deleted or otherwise handled appropriately. Specific retention periods remain to be confirmed.

Reasonable steps should be taken to protect information from unauthorised access, loss or misuse, including limiting access to people who need it. No website, messaging platform or storage system can be guaranteed completely secure, and this policy does not make an absolute security promise.

You can choose what information to share. Some details, such as a delivery address, may be necessary to fulfil an order; without them, we may be unable to complete that request. You can choose not to subscribe to the newsletter and ask to stop receiving it if you have subscribed.

Use Contact us to ask about information you have supplied, request a correction, or ask about deletion or other choices available under applicable law. The business must confirm the request process, appropriate identity checks and response arrangements before publishing. A request may be subject to information that must be retained by law.

The policy may be updated to reflect changes to the website, ordering arrangements or applicable requirements. Any published update should clearly identify the current version and its effective date, and communicate material changes where appropriate. No effective date has been set for this draft.