Terms of use

These draft terms set out the proposed basis for using the immunesip website and making enquiries about its teas. The website introduces the collection and provides product information; enquiries and orders are handled via WhatsApp only.

The published version is intended to explain the terms you accept when using the website or confirming an order, as applicable. This draft is for business and legal review and does not establish unapproved payment, order-acceptance or fulfilment conditions. Read the final terms and the details communicated for your order before confirming.

Product descriptions introduce the flavour, ingredients and character of each tea. Review the full ingredients, allergen information and preparation instructions on the product page and pack before use. If any information is unclear, or you have an allergy or sensitivity, ask for clarification before ordering.

Our teas are offered for the pleasure of a daily tea ritual. Product names and descriptions are not medical advice or promises to prevent, treat or cure a condition. Do not use website content as a substitute for advice from a qualified healthcare professional.

To enquire or order, use WhatsApp to discuss the teas, quantities and format you would like. Availability, current pricing, any delivery or other charges, and the order total should be communicated before you are asked to confirm. Check those details and the delivery information you provide.

An enquiry is not, by itself, a confirmed order. The business must approve and clearly explain the steps for customer confirmation and business acceptance, along with any payment requirements. No online checkout or separate website payment process is established by this draft.

Individual teas are available in 100 gm clear glass jars with black caps. The complete set contains 12 × 20 gm, totalling 240 gm. The smaller set contains 6 × 20 gm, totalling 120 gm; confirm the six included varieties before ordering rather than assuming a particular selection.

Shelf life is 6 months from the date of packaging, not from the date of purchase or delivery. Check the packaging information on your jar. Store in a cool, dry place, away from direct sunlight, and keep the black cap tightly closed. Follow the preparation and care instructions on the pack.

Payment methods, delivery areas, shipping costs, dispatch timing and expected delivery timing still require business confirmation. The approved arrangements relevant to an order should be explained before the customer confirms it. This draft does not promise a particular payment method, delivery area or turnaround time.

Provide accurate delivery details and raise any correction promptly. If a delay, availability change or fulfilment problem arises, the business should communicate it and explain the available next steps, taking account of applicable consumer rights.

Cancellation, return and refund arrangements have not yet been approved. The final policy must explain when a request can be made, how it is handled and any lawful conditions, and should be made available before an order is confirmed. This draft does not impose a no-refund rule or an invented reporting deadline.

If an item arrives damaged, incorrect or otherwise gives you cause for concern, use Contact us to explain the issue and identify the order. The business must confirm its damage-reporting process and available remedies. Nothing in these terms is intended to exclude or restrict consumer rights that cannot lawfully be excluded.

Use the website and enquiry channels lawfully and respectfully. Do not attempt to gain unauthorised access, interfere with the website, introduce harmful software, impersonate another person or send misleading order information. Do not use the channels to harass others or send unsolicited commercial messages.

The website may be updated or temporarily unavailable. If you cannot access product information that matters to your choice, ask for clarification rather than relying on incomplete details.

The immunesip name, visual identity, photographs, descriptions and other original website content belong to the business or their respective rights holders. Viewing the website does not transfer ownership of that content or permission to use it commercially.

Do not copy, adapt or redistribute original brand content for commercial use without the relevant permission, except where permitted by applicable law. This draft does not claim that any name or mark is a registered trademark.

The website may direct you to third-party services, including WhatsApp for enquiries and orders. Those services operate under their own terms and privacy practices. Review them before using the service or sharing personal information.

Any approved third-party payment or delivery arrangements should be explained separately when relevant to an order. A link or service reference does not replace the business’s obligations to customers under applicable law.

Use Contact us for questions about the website, products or these terms. The business must provide an actual contact route in the published website. Read the Privacy policy for the draft approach to information supplied in enquiries and orders.

These terms may be updated as the business’s arrangements develop. The published version should identify its effective date and explain material changes where appropriate. Updates should not remove non-waivable rights or retrospectively change an existing order’s agreed terms without a lawful basis.